Mid Atlantic Machinery is seeking a motivated and highly engaged professional to join the team. At Mid Atlantic Machinery, we live and breathe fabrication technology. That’s why businesses who process metal to make parts and products turn to us when they need new equipment. We have over 30 years of experience working with manufacturers large and small, and we can specify, design, procure and install the perfect machine for just about any application. Our employees voted us one of the Best Places to Work in PA.
JOB SUMMARY
The Trumpf Trumatic Service Technician is responsible for the installation, maintenance, troubleshooting, and repair of Trumpf Trumatic punch / laser systems and associated machinery. This role requires strong technical expertise in mechanical, electrical, and software components to ensure optimal machine performance. The technician will provide on-site service to customers, offering efficient solutions and contributing to the success of Trumpf’s customer service operations.
PRINCIPAL ACCOUNTABILITIES
- Install new Trumpf Trumatic punch/laser systems at customer locations, ensuring proper setup, calibration, and configuration.
- Verify that all systems and components are functioning as expected, including tooling, software, and control systems.
- Conduct initial testing and system diagnostics to guarantee the equipment meets performance standards.
- Perform preventive maintenance on Trumatic punch/laser systems to minimize downtime and ensure machine longevity.
- Troubleshoot mechanical, electrical, and software issues in Trumatic punch/laser systems, utilizing diagnostic tools and techniques.
- Provide emergency repair services as needed, addressing issues related to machine malfunctions, tool failures, and software glitches.
- Provide technical support to customers by answering questions and resolving operational issues promptly.
- Offer on-site training for customers on the proper operation, maintenance, and safety procedures for their Trumatic punch/laser systems.
- Assist customers in understanding machine capabilities, improving operational efficiency, and ensuring optimal utilization of their equipment.
- Maintain detailed service reports for all tasks performed, including installation, repairs, and maintenance.
- Document machine issues, service activities, and recommendations for improvement or parts replacement.
- Provide regular feedback to management regarding customer service issues and potential product enhancements.
- Collaborate with the engineering and technical support teams to resolve complex technical issues and improve service processes.
- Stay updated on the latest Trumpf technology, Trumatic machine models, and software enhancements.
- Attend training sessions and workshops to stay current with industry trends and enhance technical skills.
- Other tasks as assigned.
EXPERIENCE AND QUALIFICATIONS
- Technical degree preferred
- Technical certifications related to CNC, punch press, or industrial machinery are preferred.
- At least 2-4 years of experience working with industrial machinery, specifically CNC punch presses or Trumpf Trumatic punch/laser systems.
- Proven track record in troubleshooting, servicing, and maintaining Trumatic punch/laser systems or similar equipment.
- Experience with CNC programming, mechanical systems, and industrial controls.
PHYSICAL REQUIREMENTS
- Driving or flying to customer sites
- Long periods of standing, kneeling, and bending to work on equipment.
- Ability to lift up to 50lbs periodically.
- Ability to push/pull.
- Ability to focus and plan trips across various locations.
